Refund policy
If you donated and regret it, write to us and you get the money back. No reason needed, no argument.
What can be refunded
A donation is a voluntary payment, not a purchase — there is no product to return and nothing is unlocked by paying. Even so, if a donation was a mistake, was more than you meant to give, or you simply changed your mind, you can have it back.
How to request one
Write to hello@anxietytools.org or message @anxietytools_bot on Telegram. Include the amount, the date, and the order reference if you have it — it starts with AT-DON and appears in the payment confirmation. Nothing else is needed and you do not have to explain why.
How long it takes
Refunds are started within 3 business days of your request, usually the same day. The money returns to the same card it was paid from. Depending on your bank it can take a further 3–10 business days to show up — that part is out of our hands.
A charge you do not recognise
If a payment to AnxietyTools appears on your card and you did not make it, contact us at hello@anxietytools.org immediately and we will refund it and look into it. You can also dispute it directly with your bank.
Currency and fees
Donations are charged in euros (EUR). Refunds are issued for the full amount received. If your bank applies a currency conversion, the amount returned in your own currency may differ slightly from what was originally charged — that difference is set by your bank, not by us.